Receiving tickets and dispatching mechanics

Assign a mechanic, track status, attach photos and report completed work in one ticket.

From receipt to completion

The dispatcher assigns a mechanic. The mechanic updates the stages and records the work result.

Ticket statusAccepted

Receiving a ticket
The dispatcher enters the ticket type, address and lift. The assigned mechanic receives the ticket in the app.
Travelling to the site
The mechanic marks departure. The dispatcher sees the route and estimated arrival time.
Work on site
The mechanic attaches photos and a report to the ticket.
Work result
The mechanic records the work and closes the ticket. A record appears in the fault log.

Tickets, mechanic visits and deadlines in the Insys web workspace. The mechanics map is available in Pro and Enterprise.

Type, site, assignee and status in one list.

Route and estimated arrival time at the site.

Arrival deadlines and lift downtime in notifications.